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This policy explains how billing, payments, and service terms work for monthly website services and content programs provided by Alan C. Masters (ACM).
Billing Cycle
Onboarding Payment: Due immediately upon plan selection to secure your slot. Onboarding (audit, prep, planning) begins at once.
Monthly Cycle: Invoices are issued on the 20th of each month for the upcoming month. Payment is due by the 1st.
Signups After the 20th: Count as prepayment for the following month. Onboarding starts right away; full services start on the 1st.
If you ever need special arrangements, please reach out.
& Fees
Accepted: Check (preferred), ACH, or credit card.
Card Fee: 3% processing fee applies to credit card payments. ACH/checks have no fee.
Payee & Address:
Alan C. Masters
PO Box 8
Revere, PA 18953
Grace Period: Payments are kindly requested by the 1st of the month, with a short grace period until the 5th.
Late Fee: After the 5th, a 5% late fee will be added to the balance.
Service Pause: To keep everything fair and running smoothly, services may be paused until the account is brought current.
If you ever anticipate a delay, please communicate with us. We’re here to work with you
We don’t prorate mid-month signups. Your initial payment secures:
- Immediate onboarding (audit, prep, planning, and setup)
- The next full month of service beginning on the 1st
This ensures we can dive in right away while setting you up for a consistent monthly cycle.
If timing ever feels tricky, just let us know. We’ll gladly talk through the best way to align your start date with your goals.
& Changes
Cancel Anytime
You’re never locked in. If you’d like to stop service, just send us a quick written notice before the 20th of the month. That way, you won’t be charged for the next cycle.
Plan Changes
Need more (or less) from us? No problem. Plan upgrades or downgrades automatically take effect with the next cycle unless we mutually agree to adjust sooner in writing.
Each tier comes with a clearly defined set of services, outlined both on our website and in your plan confirmation PDF.
If you’d ever like something outside of that scope, we’re happy to help. We’ll provide a clear quote and get your approval before moving forward — no surprises, just transparency.
& Ownership
Once payment is received, all assets we create specifically for you are yours to keep and use as you wish (with the exception of third-party licenses, stock materials, or ACM’s pre-existing frameworks).
From time to time, we may showcase non-confidential work in our portfolio to highlight what we do. If you’d prefer otherwise, just let us know in writing and we’ll honor that request.
To keep projects moving smoothly, we’ll need timely access to things like hosting, your CMS, analytics, DNS, or other tools related to your site.
We’ll always follow security best practices and treat your access with care. That said, please note we can’t guarantee the uptime or performance of third-party systems outside our control.
Either of us may end the agreement at any time with written notice. Any unpaid balances will still be due.
If service is ended mid-cycle, work completed up to that point will be billed accordingly. Because our plans are structured as monthly retainers, partial refunds aren’t available.
& Liability
We’ll always bring our best effort, expertise, and care to the work we do for you. While we can’t guarantee specific rankings, revenue, or outcomes (since so much depends on factors outside our control), our focus is always on driving real results.
To keep things fair, ACM isn’t liable for indirect or consequential damages. In any case, our total liability is limited to the fees you’ve paid in the 30 days prior.
From time to time, ACM may update this billing policy to keep it current and clear. The most recent version will always be available at alancmasters.com/billing-policy.
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Thank you for trusting us with your business. Our goal is to keep billing simple, transparent, and stress-free so you can focus on what matters most — growing your company. If you ever have questions about your plan, payments, or this policy, please don’t hesitate to reach out. We’re always happy to help.
Alan C. Masters